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In case of emergency, how do we authorize an increase for a specific month or week? 23 March 2021 16. Will emergency agencies such as police/medical have access to APD iConnect? Contact Us | APD - Agency for Persons with Disabilities - Florida What if two or more caregivers provide services for a consumer in one day in different shifts. This is an especially important feature for empowering APD clients and providing a sense of self-determination. Will APD be sending out information to families/guardians regarding APD iConnect and EVV, or should providers or WSCs inform them? If a there is a change in providers, how will the former provider be able to access the consumer's record to submit billing? APD has identified Personal Supports, Respite, and Nursing as services that requires EVV. What do we do when we have clients who have more than five caregivers in a week or more than five staff assigned to a consumer for delivery of and EVV service? 3 Enter the password chosen when setting up the user account on the ID PASS systemConfiguring MFA Access1011126/2/20205 Configuring MFA Access After entering the username and password, select your choice for second Authentication factorand click Next You will receive a separate Authentication request according to the option you choose NOTE: You already registered at least one phone number when you completed the ID PASS MFA AccessEnrolling a Smartphone Users can enroll their personal smartphone if they want to use the Mobile Authenticator App A smartphone can use the Mobile Authenticator App even when the phone number is not entered in the user s personal profile in the ID PASS system Fingerprint or face recognition must be enabled on the smartphone in order to use the Mobile Authenticator App1314156/2/20206 Enrolling a Smart Phone Download and install the Idaptive Mobile Authenticator appApple App Store: Play Store: a Smartphone After installing the Idaptive App, return to the User Management portaland click the Devices tab Click the Add Devices button on the left side of the pageEnrolling a Smartphone1617186/2/20207 Enrolling a Smartphone Open the Idaptive App and touch the QR codeicon on the bottom left corner of the app screen Aim the smartphone s camera at the QR code on the User Management portal Your smartphone will automatically begin the enrollment process Follow the instructions the app providesEnrolling a SmartphoneLogging In to APD iConnect Always start by accessing the user management portal at After entering your username and password. The username is who you claimto be The password is evidence your claim is true since ideally only you should know your password However, a password is only one piece of evidence that you are who you claim to beExample With MFA, APD requires more than one piece of evidence The first piece of evidence can be your password it s something you know The second piece of evidence will be something you have Will be your cell phone and/or your landline phone Receive SMS text message with one-time passcode (enter this code into the log-in form) Receive a voice phone call (enter your PIN on the t), Configuring MFA Access Access the APD.Direct user management portal at https://apddirect.my.centrify.com Enter the username given by ID PASS and click Next Then, enter the password chosen when setting up the user account on the ID PASS system Configuring MFA Access 10 11 12. APD IT Support Services Documenting Services using the Provider Documentation tab of the Consumer's Report - LSD3&4; The Implementation Plan; Provider Advisories. Can there be monthly summary option in other services (as they come on board) to address Qlarant issues? Providers have to use APD iConnect and the APD iConnect EVV programs to do case notes. Furthermore, there should be room to incorporate a change of WSC during the same Support Plan year. If for some reason a provider does not complete ID PASS using the email within the five days, can the prompt email be resent? Since the APDs claims module was listed as a requirement not only in the contract but also within Florida statute, the Florida Legislature should amend Florida Statute 393.066 to eliminate the requirement of a claims module. How will information of a sensitive/confidential nature be protected from all providers with authorizations for the same consumer? 11300 Switzer Road, Overland Park, KS 66210(855) WELLSKY. Can you give an example using the progress note tab? Will WSC agencies be able to submit claims for all WSCs in their agency, or will each WSC submit their own billing? Click Here to return to the Provider FAQ Main Page, Statement of Agency Organization and Operation, Questionnaire for Situational Information, APD iConnect System Enhancements and Updates, HIPAA Aviso sobre prcticas de privacidad. Will there be a training site to help new providers and WSCs learn how to use the APD iConnect system? The Portal User Guide is available on the . Please refer to the description of what each role may access when making the decision about the appropriate role for each staff who will be using APD iConnect/EVV. Providers and workers can choose to use our. The username is who you claimto be The password is evidence your claim is true since ideally only you should know your password However, a password is only one piece of evidence that you are who you claim to beExample With MFA, APD requires more than one piece of evidence The first piece of evidence can be your password it s something you know The second piece of evidence will be something you have Will be your cell phone and/or your landline phone Receive SMS text message with one-time passcode (enter this code into the log-in form) Receive a voice phone call (enter your PIN on the telephone keypad). Searches and Filters in APD iConnect; Documents. (e.g., Personal Supports provided from 7 a.m.-9 a.m., then Companion from 9 a.m.-12 p.m.). Will the Service Provider worker do the claims or the Agency Owner? 5 A role or multiple roles are assigned Roles have specific permissions for what that user can seeAPD iConnect Roles and Permissions Providers will have Access to a maximum of five rolesAPD iConnect Roles and Permissions Service Provider Role Needed by all agency owners and solo providers Grants Access to your agency provider record Should be limited to only you and designated staff (authorized in writing to act on your behalf)2829306/2/202011 APD iConnect Roles and Permissions Service Provider Role Gives Access to view and can make changes to all portions of your provider record and your claims Can see all authorizations Can see other employee information Can change addresses Can communicate with your provider enrollment specialist/liaison Can see any POR/Corrective Actions Can see Qlarant reviews (in the future)APD iConnect Roles and PermissionsAPD iConnect Roles and Permissions Service Provider Admin QA Role Gives Access to some portions of your provider record Designed for the admin support person who may assist with agency management Some Access is view-only Some Access is add/edit Access Can edit your provider demographic information Can complete forms Can add notes Can assign supervisors for employees Can submit and view claims3132336/2/202012 APD iConnect Roles and Permissions Service Provider Worker Role Cannot see your agency record at all Has Access to consumer records for whom you have an authorization Access is limited to information needed to deliver authorized services and add documentation Can add notes for the WSC to see Cannot Access agency authorizations or claims Is needed for all EVV WorkersAPD iConnect Roles and Permissions Provider EVV Manager Role Limited Access to your agency Can see authorizations Has. What if we check into a clients house but then take them places and end up leaving them after the shift at an address other than their own address? How will this affect providers who are not computer-literate? How many people can be assigned to a role? VPN connection is not required for this part. As iConnect continues to be implemented, the onboarding of service providers and WSCs deserve special attention. Providing solutions that make work flow, integrate insights, and update effortlessly. Will the EVV mobile site require secondary authentication, like APD iConnect does? 6 Access to EVV scheduling Can review EVV activities and submit EVV claims Has Access to consumer records for whom you have an authorization Can see and submit claimsAPD iConnect Roles and Permissions Billing Agent Designed for those who s sole purpose is to submit claims on your behalf Can be a 3rdparty or an employee Very limited Access to your agency Can see provider demographics Has Access Notes to communicate with you Has no Access to consumer records Can see and submit claims3435366/2/202013 Managing Agency Provider Employees With ID PASS, agency owners are able to request Access for their employees The Access request will also include defining what roles they will need The Access request also includes specifying whether the person will need Access to the APD iConnect application, the EVV mobile site, or bothManaging Agency Provider Employees Once logged into ID PASS, use the menu to request new accountsManaging Agency Provider Employees3738396/2/202014 Managing Agency Provider EmployeesManaging Agency Provider Employees Select roles and accessManaging Agency Provider Employees Once the request is submitted, the new person appears in the Account Request list4041426/2/202015 Password Resets Password resets are a serious matter, since the person who receives the password reset takes control of the user account Access Whether the person is the legitimate owner of the user account or notPassword Resets Rules are in place to prevent unauthorized takeover of user Access account Two Authentication factors are required SMS text messages are not allowedPassword Resets Two choices for password reset Authentication Enter your PIN in two separate voice Authentication phone calls Two separate phone numbers Combination of mobile authenticator app and phone call1. Can a worker submit a claim straight from the EVV mobile site? If for some reason a provider does not complete ID PASS using the email within the five days, can the prompt email be resent? Will providers be able to get authorizations as soon as WSCs begin generating them in APD iConnect? My MoneyAccess Instructions My Money is a great tool for NAF employees to manage their pay. All rights reserved. We have a process that we must follow for tickets to be assigned to staff. If, in a 24-hour setting, a staff member is awakened by a client, do they first have clock back in before attending to the need? The total cost was expected to be $7.4 million and the contract established a cost cap of $9.6 million. The spending generated $12.7 billion in state and local taxes. If a WSC has two member IDs and cant pull up their consumers, what should they do? Will all the service limitations be included and verified (e.g., supported living, max per day 24 qhs)? We have a process that we must follow for tickets to be assigned to staff. (2020), which requires service providers to use iConnect for billing. When will all the roles become available? Who decides who has access to the APD iConnect program? If editing is necessary for a note, will the initial note remain? Will all calculation fields automatically be calculated (number of units based on start/end time, rate, total billed, etc.)? What's New in Zendesk - Zendesk help Service logs created in the Provider Documentation tab of a consumer's record can be left in Pending status, so the next staff person can add his/her information. What documentation is needed for the EVV worker to start or end in a location other than consumers home? If a consumer receives services seven days a week, does the provider have to log in and submit a service log per day, or are we able to log in and submit seven days but separate dates/logs on one day specified for logging? In September 2022, the APD dropped one of the deliverables of the iConnect project. Is medication administration going to be in APD iConnect? What if a service has always been at a 1:2 or 1:3 ratio, but the authorization is for a 1:1 ratio? Please fill out the form below to choose the emails you want to receive. Note: Providers will participate in training in the months leading up to their scheduled rollout. The computer system will capture much needed information to help all of us improve services to individuals with developmental disabilities. How will providers be notified when funding/authorizations are adjusted to meet the changing needs of the individual? Will APD iConnect indicate how often we can bill once our wave is rolled out? ), Users with an account, and who's account is not locked should use the APD Help Desk application from their User Management Portal. The intention to interface with Therap was reiterated upon renewal of the contract; however, to date, there have been no developments for deploying an update to make such an interface possible. Liberating them to focus on the people they serve. To our knowledge there is no time limit on how long documents are maintained/accessible. Why is there a medication tab outside of the Person-Centered Support Plan? Will WSCs and providers continue to have access to FMMIS? Is it possible to add more consumer records in the training site so that providers can train for situations involving multiple recipients/ratios at the same time? Based upon negotiations, the deliverables were expected to be met by the end of the original term, and a renewal was expected to operate and maintain the system. What is the difference between a service log note and a progress note when adding documents? After taking clients to the doctor, will we be required to send medical and dental forms in APD iConnect? What if more then one service is provided in a day? The project will take several years to develop. Does EVV apply to live-in/24-hour Personal Supports? Can we electronically print records or must we manually print them? The information recorded in the mobile site will meet the claim pre-adjudication rules for claim submission. How will the Personal Support daily rate be determined? Fill out the form to receive your Executive Summary. Select All That Apply. Both the first audit (performed in 2017) and the second audit (performed in 2021) found that the APD neglected to conduct required contract monitoring activities. Or will we be able or allowed to upload our own files (PDF or Word) into APD iConnect? The Agency for Persons with Disabilities (APD) is responsible for iBudget Florida (iBudget). Step 1: Log in to the APD.Direct User Management portal More than 142 million tourists are expected to visit Florida in 2023. Can you cut and paste your quarterly summaries information into notes? Throughout the conduct of the iConnect contract, amendments were often posted late. Users with an account, and who's account is not locked should use the APD Help Desk application from their User Management Portal Are we going to need to carry a laptop with us when we visit? Disaster can be anything and everything. Will there be any billing through the FMMIS web portal? Will we have to copy and paste if we are using outside systems? This page is meant to help all of the providers and Support Coordinators that use the APD iConnect and EVV systems. How is it determined which rollout wave providers are in? How long will service authorizations be kept on APD iConnect? Why is there a print function? What do I do as an Agency Supervisor when I can view the consumer's WSC Selection Notice Note but cannot pull up the consumers other info in APD iConnect? Multiple waves are being planned. iConnect - Apps on Google Play What if additional billing (since they have 365 days) needed to be done or claim adjusted after services are terminated? The iConnect procurement is the latest of many IT projects that demonstrate the need to overhaul Floridas procurement system. link Click to begin the processPassword ResetsPassword Resets You will be asked two times to choose an Authentication method Phone OR Mobile Authenticator Choose your Authentication method and then follow the instructions You will do this twice before you are prompted to choose a new password4647486/2/20201749, Medical Causes of Maladaptive Behavior in ASD Vicki Martin, RN Specialized Nurse Consultants, LLC specializednurseconsultants@gmail.com 18th Annual , Medical, Causes, Medical causes of maladaptive behavior in, Maladaptive, Behavior, Bill of Rights for Persons with Developmental Disabilities (a) Persons with developmental disabilities shall have a right to dignity, privacy, and, 3 Agency for Persons with Disabilities State of Florida Provider Billing Information iBudget Providers must have a valid service authorization (SA) , States, With, Agency, Disabilities, Persons, Agency for persons with disabilities state, APD Form 65G7-01, adopted 3/10/08 by Rule 65G-7.002(1), F.A.C. Are you doing a test project with actual WSCs and providers? Are service hours capped on a monthly, quarterly, or annual basis? Enter your PIN in a voice Authentication phone call4344456/2/202016 Password Resets On the APD Access Control portal login screen, enter your username and click next. WSCs & APD staff began using APD iConnect for budgets, cost plans, authorizations, and SANs. There can be only one Provider Documentation record per day. How do I reset my password? - APD IT Support Services Will the level of care letters or documents qualifying the consumer for services be in APD iConnect? Help Desk Ticket Entry - Florida How do you log in to APD iConnect? Statement of Agency Organization and Operation, Questionnaire for Situational Information, APD iConnect System Enhancements and Updates, HIPAA Aviso sobre prcticas de privacidad. PDF Apd iconnect portal What information will an agency have if consumer services are shared with another agency? What is EVV? - We Care Assisted Living Inc. How long does APD iConnect keep documents? Will APD iConnect interface with external (third-party vendor) EHR systems? Access How do I get my Credentials to access this portal? Users having issues working inside APD iConnect should call the APD iConnect Support Desk at 833-400-3420 (TTY: Dial 711 first to be connected with a Telecommunications Relay Services operator.) PROVIDER APPLICANT REFERENCE FORM The applicant below has applied to become a Medicaid Waiver Provider. The Portal User Guide is available on the APD Direct user management portal at apddirect.my.idaptive.app. Please direct all questions to the APD iConnect Support Desk at 833-400-3420. Copyright 2023 WellSky. Can everything be left in draft status before approval if needed? Can the Provider EVV Manager go in manually and adjust the start/end time or just notes? Users without accounts can submit tickets to the APD Help Desk via APD Help Desk Ticket Entry. Where can I find recorded webinars online for providers? Will technical assistance be available to assist providers with the process? The agency will be reaching out to stakeholders asking for information and input at various stages of the project. So we help them to care smarter. If a consumers WSC in APD iConnect is different from what is in iBudget, what should the WSC do? What's the process for when a provider is terminated? Can providers upload all current records once they start using APD iConnect? APD | APD iConnect FAQ - Florida Who is responsible for keeping the information accurate in the consumer record? 4 You will be asked to choose a second Authentication factor1920216/2/20208 Logging in to APD iConnect The phone numbers you ve registered and whether you ve enrolled a device to use the Idaptive App determines which choices you may seeLogging in to APD iConnect Mobile Authenticator You will receive a login request through the Idaptive App Follow the login instructions and touch Approve on the Login Request under the NotificationsscreenLogging in to APD iConnect Text Message You will receive an SMS text message containing a codeand a link Either: Enter the codeon the system s login formOR Simply touch the link to open your smartphone s web browser and approve the Login Requestfrom there2223246/2/20209 Logging in to APD iConnect Phone You will receive an Authentication phone call When prompted, use the phone keypad to enter the PIN you previously set upLogging in to APD iConnect Once you have completed MFA, you will be directed to the User Management Portal The APD Applications icon will take you to APD iConnect The ID PASS icon will allow agency owners to use the ID PASS system to manage employee user accountsLogging in to APD iConnect2526276/2/202010 APD iConnect Roles and Permissions Since APD iConnect is a statewide database of consumer and provider information, there are security measures to limit a user s Access When ID PASS registration is completed, based on a person s job.