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Use RevDex to write a review ReviewsThe Pantagraph The Pantagraph Reviews (19) Add a review Reporter4610979 Sign in to contact user Ms. [redacted]s subscription was shortened due to certain days which have premium content, which are charged at a higher price. I calculate they owe me at the very minimum the sum of $39.75. I was force to call Discover and they put a lock on all future charges of the first account. 9 complaints closed in the last 12 months. I have an online account set up, but cleverly enough, you can update your address on line but you CANNOT cancel your subscription online, that can ONLY be done via the unavailable customer help line. Their main switchboard number is only a recorded message stating the Pantagraph can only be contacted via an appointment means of scheduling such appointment unknown. Reaching customer service was quite an experience, too. I didn't even subscribe. I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. However, there are cases where mail delivery might be To continue your subscription without interruption, click the button below, click Manage Your Subscription and make a payment. occurs mainly in very rural areas. Unlimited articles on pantagraph.com and our mobile app ), We will honor the requested end date of July 17, 2018. I called today to cancel it and asked for a refund of my credit balance. Gift a free month of digital access. Dont miss a single day of the local news and information that matters to you about our community. Start here. When will The Pantagraph home delivery start?The lead BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I asked if the call was recorded and he acknowledged that it was. Get up-to-the-minute news sent straight to your device. As a Pantagraph subscriber, you get complete access to Pantagraph.com, all of our apps and the Pantagraph E-Edition. Your credit card will be charged for the amount of the subscription. This website was reported to be associated with The Pantagraph. higher price due to premium content included in the paper on those days. 42% of The Pantagraph employees are women, while 58% are men. away, discover special promotions and notify the The Pantagraph of any questions or comments you have. 9/10/22-Still no refund nor phone call from a supervisor. If so, then it is typical that the delivery price will be slightly to significantly higher than the At the top of your Chrome or Firefox window, near the web address, click the green lock. . The people in Dana receive their paper on time and we did too when the paper was delivered to the Post Office in the mornings. Pantagraph Definition & Meaning - Merriam-Webster 205 N. Main St. Choose a payment method to complete checkout. last service complaint was made in March of 2012. Thus, I have been doubled charge for the exact same service! That e-mail address does not appear to be valid, please try entering it again. Submit legal notice, Customer Service Assistance: (855) 264-2511, Retail Advertising:(309) 820-3359 or fax (309) 829-9104, Features, Lifestyles and Announcements: A month ago I found by accident that the Pantagraph did not discontinue the $7.95 monthly charge of first purchase, as they charged $10.99 on my second credit card. Regional Director/Audience Development Our carriers will deliver as safely and quickly as possible, but hazardous conditions may delay delivery. 7/7/22-Called and spoke to an employee named *****. Does my The Pantagraph subscription include the Classified Ads section? ASSOCIATED PRESS 1 min ago 0 CORTLAND Two men were hurt when a small plane crashed Thursday in northern Illinois, authorities said. Close. Our carriers are out every day in the early morning hours in all kinds of weather, braving the cold, snow, ice and rain. Multiple attempts to reach the Pantagraph about this matter have been unsuccessful. In the Fall I purchased an online subscription to the Pantagraph's archives for $7.95 per month. Unlimited digital access to 49 partner websites and their E-Editions Our Mailing Address (309) 829-1071. queries1@pantagraphprinting.com. Find employers hiring near you and quickly apply to job openings. Subject Enter your message Your. Questions? The personal information we receive from you is used only to provide the highest quality home delivery service available. Dont miss another issue. Unlimited articles on pantagraph.com Your expected start date will be shown on the confirmation page after you place an order. Start home delivery of The Pantagraph and enjoy full access to our digital products along with your print subscription. Holiday sections, puzzle books and other content. Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */ The price should reflect the premium papers and the ACTUAL weeks received. Thank you for bringing my issue to the panagraph. Confirm Recipient's Email . Add contact information for The Pantagraph, Sharing is caring! Billing & Payment | Customer Support | Home - SCE available to your address. Yes. Read breaking news from Bloomington, IL and Illinois. Yes. You Bilingual employees can earn up to 5-20 percent more per hour than their counterparts. BBB Business Profiles are subject to change at any time. (The consumer indicated he/she DID NOT accept the response from the business.) As an earlier customer complaint noted, I found I couldn't cancel on the Internet. Initial Consumer Rebuttal /* (2000, 7, 2016/04/28) */ We are currently experiencing technical difficulties. 8/25/22-Called because I still have not received a refund and asked to talk to a supervisor and was given ****, employeeID# *******. update your delivery and billing information, stop delivery of your newspaper when you're Unlimited access to our E-edition credit card information on our secure order form. I continued receiving papers. Place an employment, garage sale, vehicle, and real estate ads. Acceptable if the paper is delivered on the porchWe do not recall any messages left on our answering machineWe get numerous junk calls, so if a message was left that did not properly ID the caller and issue, e.gPantagraph concerning delivery issues, then it would have been deleted as junkAdditionally I have contacted them more than time on this matter, Initial Business Response /* (1000, 5, 2015/12/28) */ Customers who purchase a Pantagraph subscription receive comprehensive and in-depth news coverage. Retail Advertising:(309 . Unlimited access to our E-Edition The Pantagraph | Complaints | Better Business Bureau Profile They deliver in the dark and strive to meet multiple customer placement demands. How do I determine if I can receive The Pantagraph home delivery? (The consumer indicated he/she ACCEPTED the response from the business. Standard home delivery is not available to Post Office Boxes That's all you need. 16 min MAR 18, 2022 'Long Story Short' Our #MarchMadness Bracket 'Long Story Short' Our #MarchMadness Bracket Good evening and welcome back to another episode of 'Long Story Short' podcast where Lee Enterprises' reporters Sierra Henry and Kelsey Watznauer talk about the latest in Central Illinois news. No. Unfortunately new carriers do sometimes make mistakes as they are learning the route, and we apologize that Ms. [redacted] was missed on his first day. Classifieds in the The Pantagraph list real estate, auctions, pets, products and services for sale and much more. major credit cards, such as Visa and MasterCard. The Pantagraph was a wonderful place to work but when new management came in, it was poorly managed and quickly started losing money. Contact Us Customer support is available Monday through Friday from 9 AM to 5 PM CST via email. Edition of The Pantagraph Better Business Bureau: Digital only subscriptions are also available. Initial Business Response /* (1000, 10, 2015/12/08) */ in the footer on our website and the order page at checkout. This content may include numerous coupons which provide heightened value to the consumer or special editorial or advertorial content including Thanksgiving, Better Get this The Pantagraph page for free from Saturday, February 10, 2007 Pantagraph CUSTOMER SERVICE PART-TIME We have an opening in our Circulation Department for a part time customer service . Again misleading saying I will get it for 13weeKS and after 2 papers no more. The lead time to start delivery on a new order varies by area. A newspaper with a strong local focus, compelling feature articles, Postal Service has been consolidating and shutting down mail sites as more people abandon mail for communicating and paying bills through the Internet. PO Box 1406. We provide notice to the consumer of this varied rate by advising the consumer in the paper and on our website that premium days will occur throughout the year and will reduce the length of their subscription.We are sorry for any inconvenience to Mr. [redacted] and we will honor his request to has subscription paid through July 15.We trust this will resolve the matter. The higher price of these papers accelerates the termination of subscriptions. Can I subscribe to just the Classified Ads? Iowa Gov. When we had a very good delivery person he would take care of paper holds or missing papers and told us not to work through the Pantagraph which was much better. RECEPTIONIST (Former Employee) - Bloomington, IL - September 7, 2018. Response: BBB Business Profiles may not be reproduced for sales or promotional purposes. home delivery service available. If this would happen, their lost subscribers would probably come return. Dear valued customer, Possible deteriorating weather conditions this weekend may cause some Pantagraph customers to receive their paper later than normal. Our carriers will deliver as safely. pantagraph.com It is not up to Pantagraph standards and we are working hard to correct this problem. Your CURRENT (or old) Delivery Address 3. In response to the Pantagraph response to the Revdex.com concerning my complaint. FREE Access to Newspapers.com archives (last 2 years) Download the Call Center Customer Service Network PDF. We provide the customers with an opportunity to browse and post the complaints and reviews When calling customer service we get someone out of town or out of this country who can only tell us they will report the problem and give us a credit. Yes. He claimed there was no record that I had cancelled and told me my refund would take 1-2 weeks to process and I would get it in the mail. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Your NEW Delivery Address 4. I did not get reimbursement for having to buy the paper each week nor interest on my refundI received the refund and sunday papers but no paper again this sundayAgain misleading saying I will get it for 13weeKS and after papers no more, Ms***s subscription was shortened due to certain days which have premium content, which are charged at a higher priceThis content may include numerous coupons which provide heightened value to the consumer or special editorial or advertorial content including Thanksgiving, Better Holiday sections, puzzle books and other contentThe higher price of these papers accelerates the termination of subscriptions We strive to provide very visible notice of this varied rate by advising the consumer in the paper and our website and renewal notices that premium days will occur throughout the year and will reduce the length of their subscriptionWe are sorry for any inconvenience to Mr [redacted] We understand his concerns and are happy to extend his subscription until Feb1, 2018, so that he receives his full year of deliveryWe are also going to lower the renewal rate of Mr [redacted] subscription from $to $should he decide to continue subscribing to our paper, To whom it may concern:This letter is in response to the complaint filed by Gary [redacted] Mr [redacted] complains that the term of his subscription was shortened due to charges for premium days.These days are charged at a higher price due to premium content included in the paper on those daysthe higher price due to premium content included in the paper on those daysThe higher price of these papers accelerates the termination of subscriptionsWe provide notice to the consumer of this varied rate by advising the consumer in the paper and on our website that premium days will occur throughout the year and will reduce the length of their subscription.We are sorry for any inconvenience to Mr [redacted] and we will honor his request to has subscription paid through July 15.We trust this will resolve the matterIf you have any further questions or need any further information, please feel free to contact me.Sincerely, [redacted] Retention Manager, The Pantagraph [redacted], Revdex.com: December 28, We apologize for the lack of delivery to Ms. [redacted]. Unfortunately, declining print subscribers have meant that in some geographic areas it is no longer profitable to continue carrier delivery, so we change the method of delivery to the USPS. We strive to provide very visible notice of this varied rate by advising the consumer in the paper and our our web site that premium days will occur throughout the year and will reduce the length of their subscription. KRUEGER, Melvin H.W., 85, Normal, 11 a.m. at Trinity Lutheran Church, Bloomington. 5/10/22-I called The Pantagraph to cancel my subscription,was told my last paper would be received on June 12th and that I would get a refund for the credit ($27.00) in my account. They dishonor the Cities of Bloomington-Normal by their crooked actions. We will also extend this customer's subscription by two weeks at no charge. Ms. [redacted]'s neighborhood does have a carrier, who started his route on Jan. 20, 2016. If your address Have something to share about The Pantagraph? Since we pay our bill through a preauthorized monthly deduction a credit is of no value. Bloomington Pantagraph Subscription Discount | Newspaper Deals Address: 301 W Washington St, Bloomington, Illinois, United States, 61701-3827. This content may include numerous coupons which provide heightened value to the consumer or special editorial or advertorial content including Thanksgiving, Better Holiday The last few times we. Reset. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 61702-1406. If home delivery is available in your area, Bloomington Pantagraph subscription rates will populate on the results page. Customer service professionals commonly answer customer questions through in-person, phone, email, chat, and social media interactions and may also be responsible for creating documentation for self-service support. Read more. I of course cancelled both online archive and E-edition of the Pantagraph, but was unable to cancel the first online archive account which the Pantagraph should have done so when I upgraded. ***@pantagraph.com We have a new carrier on route effective 1/19/16 and expect our service to improve to the standards that our customers deserve. Browse our online directory and then come down and see our restaurants, cafes, boutiques, art galleries, gift shops and so much more! A newspaper with a strong local focus, compelling feature articles, and sharp editorial content, Pantagraph newspaper readers are always well informed. Subscriber Services. the One-time carrier tip (optional): $ membership for up to 1 Months $0.00 Digital Plus membership for up to 3 Months $0.00 Therefore, I think I did the right thing by seeking a resolution given the initial problems of communication. Order a Pantagraph print home delivery subscription from the offers listed below. 6/7/22-Called The Pantagraph and spoke to *******, told him I called and cancelled on 5/10/22. Manage Account | Activate Digital | Contact Us. Cancel-1d - The Pantagraph Revdex.com: here and enter the zip code of your home delivery address. The Pantagraph consumer reviews, complaints, customer service. My newspaper subscription is paid through January 11, 2023. This could solve the problem. We have spoken to the carrier about providing the same porch service on Sunday that Mr*** receives six days per week Photos: Gov. Reynolds tours site of The Davenport collapse Games and puzzles both in print and onlineA monthly inflation surcharge will be applied to your account three times in 2023 and occur within the third full week of the month, July through September, and may accelerate the expiration of your subscription term. 4263 Jummer Way Ste 508. We see that Mr. [redacted] has a registered email address with us, with indicates he does have access to a computer. 6/16/22- Called again, was told that the paper had been cancelled and that I would receive a refund. Busy signal over the phone, the doors are locked at the location and you can not cancel online for some reason. Games and puzzles online. Simply enter your credit card information on our secure checkout page. Additionally, if your delivery address is a PO Box number, the newspaper cannot deliver to your address. What kinds of merchandise and services are available?