pgcps staff help desk

For an inclusive list of forms to obtain rights, view the T3 website. Devices that have previously connected to PGCPS most likely already have it installed. However, devices that are new to the network, including personal Chromebooks (students or staff) or iOS/Android devices (staff), will need to have the certificate installed. The staff and I are filled with excitement as we prepare to start this year and look forward to achieving this mission with your support. To further support employees who do not have Visit the Employee Assistance Program site for free confidential counseling and consulting services, Prince George's County Public SchoolsSasscer Administration Building former employees, and stakeholders who have inquiries regarding their Discover how to access the PGCPS Staff Portal and explore the main features available to all staff. All employees can receive up to four (4) free and confidential counseling sessions for personal and work-related concerns with the Inova Employee Assistance Program. PGCPS IT Support (for Staff) - Google Sites There are currently three main brands of interactive whiteboards in our district. Sasscer Administration Building Oracle Employee Self Service for Payroll - PGCPS ); Ability to work effectively with students, parents, administrators, colleagues, community, and other school system staff; Be physically able to perform the duties and responsibilities of a substitute teacher; Have adequate and reliable transportation to travel to school assignments on time; Ability to accept jobs via telephone or computer; Must be able to work forty-five (45) days during the school year. Staff may request support on behalf of students via phone (301-386-1549) or the help.pgcps.org web. Director - Technology Integration & Support - Prince George's County Upper Marlboro, MD 20772, 2023, Prince George's County Public Schools, Website Accessibility Requests and Feedback Form. Cannot accept email from non pgcps.org accounts. Finding a balance between personal well-being and work environment responsibilities is important. Guide to Resetting Passwords using RemoteApps and Active Directory. Other than manufacturer defects, a replacement badge must be requested and purchased. Check out the T3 Tech Connect, Newsletter from the Technology Training Team. Dont miss important news and information from Prince Georges County Public Schools! Bonnie F. Johns Media Center | 8437 Landover Road, Hyattsville, MD 20785 | (301) 925-2874 |, Connect with us: Email: t3@pgcps.org Twitter: @t3pgcps, To access this site directly: bit.ly/t3pgcps, Tier 1 Support Site: bit.ly/PGCPStechsupport, Digital Learning Resources for Families: bit.ly/dlparentresources. eforms.pgcps.org (Must be accessed inside the PGCPS network or VPN ). PGCPS Office and Program Directory How to Get Help For a Particular Question or Concern View ourGuide to Addressing Questions and Concerns Stay Connected: Social media, e-alerts and parent app Dont miss important news and, Employee IT Service Desk Bonnie F. Johns Educational Media Center 8437 Landover Road Landover, MD 20785 301-386-1549 Key Services Service Request Management Issue Resolution Employee IT, For help with FSDirect, here are some help resources including documents, videos and handbook: FSDirect Handbook (including guidelines and FAQ's) PGCPS FSDirect Handbook 1-13-2017 Form To Request, Send Your Child to School Ready to Learn Preteens need 10 to 12 hours and teens need about 8 to 9 hours each night to be alert and ready to learn. Self-service and school-based users exist for password support (1-5 people) . Are you a parent, student or school community member in need of assistance? PGCPS Technology Help Desk: Your Go-To Resource for Tech Assistance Your feedback is important to us! The process for using IDM is the same for students and staff. In order to provide a more secure online experience and better safeguard student privacy. reliable. Once the long-term substitute is assigned to the school in SchoolMax, the scheduler can assign him/her as the educator for the relevant sections. Download an Excel spreadsheet to find out which vendor to use to order items and services. Upper Marlboro, MD 20772 More than 1,400 police officers and 300 civilians provide a full range of law enforcement services to nearly 900,000 residents and business owners. Upper Marlboro, MD 20772, 2023, Prince George's County (MD) Public Schools, Homeless Education App Login (Inside PGCPS), Student Accident Reporting System (SARS) Login, Student Records, Transfers and Archival Services, Bullying, Harassment, and Intimidation Prevention, Child Abuse and Neglect Reporting Procedures, Data Warehouse (requires use of Firefox browser), Grade Change Authorization Module (PS140), Homeless Education Application Login (inside PGCPS network only), Response to Intervention Tool (RtI Online Tracking), Student Intervention Team (SIT) and Student Support Team (SST). How those rights are acquired vary by tool. A Device Usage Agreement is sent to the user's PGCPS email account, sharing responsibilities for appropriate use and damage fees. Access the Q Academics Announcement 01/04/2023 Photos must be taken within the last 6 months to reflect a current professional appearance with headwear (unless for religious or health purposes) and no filters (Instagram, Snapchat, etc.). At PGCPS Technology Help Desk, we strive to provide top-notch tech assistance to both students and staff members at Prince George's County Public Schools. is sent to the user's PGCPS email account, sharing responsibilities for appropriate use and damage fees. What should I know about resetting staff members' passwords? The Human Resources Employee Services Center is a centralized office for assistance with hiring Substitute Teachers, obtaining Employee ID Badges, general Human Resources related Customer Service support, Child Protection Services (CPS) processing, and New Employee Orientation (NEO). p.m.), The Learn more about available substitute teaching positions and significant pay increases, Prince George's County Public Schools Watch the bi-weekly math homework practice show where students can get on-demand math help! Sasscer Administration Building Please contact us via our website feedback form. PGCPS Home / Contact Us / Help Desk (Computer Support) Enroll Your Child. Access to the course catalog for Quarter 2 Professional Learning Opportunities is now available for all staff. IDM is available from work and from home. employees access the Employee Services Center? Develops and documents Help Desk problem resolution procedures and validates software problems reported by users; Conducts SFO training for personnel, including, bookkeepers and principals, as well as refresher training as required on site at schools or during group seminars; The Office of Professional Learning and Leadership is excited to provide employees with the Professional Learning Catalog (PLC). Reference the Employee Device Usage Agreement (Attachment 2) of the PGCPS Assets Manual for details and current fees. - provides instructional support for staff. Staff Portal. View Technology Setup School and Program Choices. IDM is here, Prince George's County Public Schools The Prince George's County Police Department is the fourth largest law enforcement agency in the State of Maryland. Prince George's County Police Department is proud to provide service to a diverse . Please contact us via our website feedback form. For information on contacting PGCPS click HERE, 2023 Prince George's County Public Schools, 14201 School Lane Upper Marlboro, MD 20772 301-952-6000, For information on contacting PGCPS click, Approved Software Database link (inside PGCPS Network), Response to Intervention Tool (RtI Online Tracking), Student Intervention Team (SIT) and Student Support Team (SST), Teacher / School Staff Distance Learning Guide, Data Warehouse (requires use of Firefox browser), Grade Change Authorization Module (PS-140), Tuition Reimbursement Requests (PGCEA, ASASP, Local 2250), Bullying, Harassment, and Intimidation Prevention, Oracle Authorization Forms (you must be logged onto PGCPS Email), Child Abuse and Neglect Reporting Procedures, Homeless Education Application Login (inside PGCPS Network), Tuition Reimbursement Requests (PGCEA Only). In order to set up or troubleshoot, you must verify the, (e.g,, SMART, Viewsonic, or Boxlight) as well as the. There are no language selections available at this time. Transportation. View the T3 Interactive Whiteboard page for resources on using SMART Learning Suite Online on any interactive whiteboard/flat panel. Welcome to the Summer Professional Learning Catalog, a compilation of credit and non-credit professional learning opportunities offered to employees of Prince Georges County Public Schools. Pearson PGCPS Support; Pearson State Customer Support; Personal Education Plan; devices assigned. The Catalog includes Quarter 3 - Professional Learning Opportunities and Spring II (CPD) Sessions. Sasscer Administration Building Welcome to Prince George County Public Schools' Staff Resources Page. Must not match one of your last 10 passwords. Engagement and Technology Lead (ETL) - provides instructional support for staff. Contact Us. Technology Parent Support Center. will need to have the certificate installed. Grading and Attendance resources are available on the T3 SchoolMax page for Teachers, Registrar / Attendance / Discipline Managers or Scheduler, The principal and staff member must complete the SchoolMax User Access Rights form to request access to the relevant SchoolMax module(s). By using this site, you agree to its use of cookies. The Division provides overall management and guidance for the County's purchasing functions in accordance with the legal authority established by Section 603 of the Charter and Subtitle . At this time, only one password manager per building has the rights to reset passwords for staff. "PRIVATE" is the WifI network to connect to when in a PGCPS location. PGCPS Staff Portal. Help Us Help You - PGCPS However, devices that are new to the network, including. Quarter 4 Professional Learning Opportunities, 2022-2023 Quarter Four Professional Learning Catalog/Spring Session II 2023 Continuing Professional Development (CPD) Available Now. Staff Resources - Employees - Prince George County Public Schools Oracle Self-Service. Prince George's County Public Schools Sasscer Administration Building 14201 School Lane Upper Marlboro, MD 20772 301-952-6000 Reference the Employee Device Usage Agreement (Attachment 2) of the PGCPS Assets Manual for current fees. Apple or Windows devices assigned. eforms.pgcps.org ( Must be accessed inside the PGCPS network or VPN ), Administrative Rights (to install software). This site uses cookies from Google to deliver its services and to analyze traffic. Glenridge ES Staff - Prince George's County Public Schools New employees have sixty (60) days from their date of hire to enroll in medical benefits and/orFlexible Spending Accounts (FSA's) and thirty (30) days from their date of hire to enroll in Supplemental Life and/or Long Term Disability coverage. who provide guidance to school-based teams and direct support to school-based and central office staff. Staff Portal Home View Powering Down School Year 2023: Technology Closeout Guidance bit.ly/pgcpspoweringdown2023. Posted here is information to help you use the Parent Portal of SchoolMax, so that you may view your child's grades and attendance information. Both Windows and Mac computers have these available. PGCPS Staff Portal. Submit online reports athttps://pgcps.alertline.com/gcs/welcome. If that person is unavailable, please encourage the staff member to contact the Help Desk. If an error is received instead of connecting to a website. 301.780.2191 (Monday through Friday between the hours of 8:00 a.m. and 5:00 View our Guide to Addressing Questions and Concerns Learn how to stay connected, report compliance concerns, opt out of notifications, and more, on the Help Us Help You page. From the Principal's Desk - Google Sites There is a replacement fee for misplaced or damaged badges. If you are experiencing problems that may hinder your ability to meet these expectations, advise your supervisor immediately, and consider taking advantage of the Inova Employee Assistance Program. About Us. Must not be similar to your current password, logon name and/or name. PGCPS | Support Cords and Cables secured to prevent accidental damage, Projection Screen - screen, interactive boards, or interactive panels. Microsoft will no longer be supporting the Windows 7 Operating System effective January 2020. Contact Us - PGCPS Support for families is available at bit.ly/dlparentresources. Parent Centers: Technical Help in-Person Parent Centers: Technical Help in-Person Locations have been designated throughout PGCPS to provide families an opportunity to receive after-hours, 1,391 results found Count on Us Math Help Show; About Us. Staff member are encouraged to use IDM (https://idm.pgcps.org) to reset their own password. IT Supervisor - Technology Support Services - offices.pgcps.org About Our Principal; Assistant Principals per building has the rights to reset passwords for staff. Moodle for Staff and Students To reset your password, submit your username or your email address below. Upper Marlboro, MD 20772, 2023, Prince George's County Public Schools, https://www.pgcps.org/about-pgcps/contact-us/help-us-help-you, https://www.pgcps.org/offices/information-technology/technology-training-and-instructional-technology/help-desk-for-computer-support, https://www.pgcps.org/offices/plant-operations/fsdirect-help, https://www.pgcps.org/globalassets/offices/family-and-school-partnerships/docs---family-and-school-partnerships/ms-help-your-child-succeed.pdf, https://www.pgcps.org/globalassets/offices/family-and-school-partnerships/docs---family-and-school-partnerships/hs-help-your-child-succeed-spanish.pdf, https://www.pgcps.org/offices/family-and-school-partnerships/ways-to-help-your-child-succeed, https://www.pgcps.org/offices/communications-and-community-engagement/newsroom/digital-and-visual-communications/count-on-us, https://www.pgcps.org/offices/family-and-school-partnerships/parent-centers, Website Accessibility Requests and Feedback Form. Information about your use of this site is shared with Google. Website Accessibility Requests and Feedback Form. 14201 School Lane, Upper Marlboro, Maryland (Room 124) Hours of operation is from Monday through Friday between 8:00 a.m. and 5:00 p.m. Email hr.employeesupportcenter@pgcps.org. Passwords allow access to G Suite (Mail, Classroom, Drive, etc), Clever, SchoolMAX, Zoom, and Chromebooks/PGCPS computers. firstname-lastname@pgcps.org (typically). Are you a district staff member in need of assistance submitting a ticket? We are looking for highly qualified professionals who are committed to ensuring that every student graduates prepared for college and careers. PGCPS Staff Portal: Community categories Employee IT Service Desk. personal Chromebooks (students or staff) or iOS/Android devices (staff). The Employee Services Center is located at. Click on PGCPS Employee Self Service listed in the Navigator Menu Click on the Employee Self Service you wish to access: Personal Information to change your address or personal data. Upon notification, staff may be directed to t. transition over time to chromebooks for all students across PGCPS. In order to set up or troubleshoot, you must verify the Brand (e.g,, SMART, Viewsonic, or Boxlight) as well as the model number of the board. Parents and families will be able to receive help with technology, navigating online platforms and other troubleshooting related to distance learning. Show your #PGCPSPride with our updated Zoom background! The Human Resources Employee Services Center is a centralized office for assistance with hiring Substitute Teachers, obtaining Employee ID Badges, general Human Resources related Customer Service support, Child Protection Services (CPS) processing, and New Employee Orientation (NEO). The goal is to transition over time to chromebooks for all students across PGCPS. The Contract Administration and Procurement Division is the primary agency for the procurement of goods and services for Prince George's County Government. Use the links below to access Staff Email, Employee Self Serve (ESS), the IT Help Desk, and more! If a title is not listed, there may not be a district license available or administrative rights may be needed. Create a Help Desk Ticket http://help.pgcps.org/ Employee IT Service Desk https://www.pgcps.org/offices/information-technology/technology-training-and-instructional-technology/help-desk-for-computer-support Please send your questions to:hr.applications@pgcps.org. There are no language selections available at this time. Employee Services Center is located at. (Must be accessed inside the PGCPS network or VPN ). Google Docs, Moodle, Aesop, Maryland Educator Information System (EIS), etc. If that person is unavailable, please encourage the staff member to, For information on obtaining Password Manager Rights, see the, Getting Rights to Access Specific Applications, Guide to Resetting Passwords using RemoteApps and Active Directory, Accessing the PGCPS Network through Aruba VPN, Guide to Installing and Using Aruba VPN (Mac & Win). ) Employee Self-Service, Benefits Enrollment, Direct Deposit, iRecruitment, ERO, Participates in the IT executive team, with shared responsibility for successful alignment to PGCPS needs, and shared commitment to success of the entire organization; Manages personnel assigned to: the Help Desk, the Technology Distribution Centers (TDCs), the IT Technicians Supervisor, the IT High School Supervisor, the Desktop Manager, the . Guide for Connecting Chromebooks (STAFF only). Some knowledge of the teaching and learning process is preferred; Possess problem-solving skills, imagination, patience, reasoning, creativity, judgment, and analytical abilities; Excellent verbal and written communication skills; Possess the ability to plan appropriate educational activities for students when there are no plans available or when assigned because of an emergency; Ability to successfully work with diverse populations; Ability to provide instruction that reflects multiple perspectives and multicultural education; Ability to utilize technology for Distance Learning (personal computer, email, internet, etc. 240-696-3315. Director - Instructional Technology & Support - Prince George's County Staff may enter Help Desk tickets on behalf of students. * The process for using IDM is the same for students and staff. This will cause a security risk for machines accessing SchoolMax and Oracle on the PGCPS network. Staff are permitted to bring personal iPads and/or Chromebooks. Sasscer Administration Building The principal must complete the SchoolMax rights forms at eforms.pgcps.org. IT Technicians - Elementary and middle school technicians support multiple schools; High school technicians are typically assigned to one school. Staff Directory. Students should not create their own accounts to access digital resources. All employees are provided an initial photo identification badge at no cost. Home; Welcome Back! Center is to provide customer service that is respectful, responsive, and