Dear Fourelements35, Thank you for taking the time to provide us with your detailed feedback about your recent stay with us. Hotels near The Bliss at Vidanta Riviera Maya, Barcelo Hotels & Resorts in Playa del Carmen, InterContinental (IHG) Hotels in Playa del Carmen, Iberostar Hotels & Resorts in Playa del Carmen, Playa del Carmen Hotels with Free Parking, Adults Only and Adult Friendly Resorts Playa del Carmen, All Inclusive Resorts in Playa del Carmen, Playa del Carmen Hotels with Bridal Suite, Hotels near The Nicklaus Par Three Experience at Vidanta Riviera Maya, Hotels near Iberostar Golf Club Playa Paraiso, Barcelo Bavaro Palace All Inclusive Resort, The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa, Hilton Tulum Riviera Maya All-Inclusive Resort. Vidanta Riviera Maya - Grand Mayan - We stayed one week & have the pro Our goal is to make each one of our guests vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation, unfortunately, in this instance, this is not the case. - The next day I requested a room change, to which I was given one for the following day. We said something about it and they were supposed to have someone come up and look. Just sayin. The Bliss had their own concierge to assist with purchases, reservations, guidance and even check out so you don't have to go to main lobby. Bed linen is included. While here, you can play a round of golf on the Jack Nicklaus-designed golf course, splash around at one of three pool areas, and appease your achy muscles at Brio Spa. Overall great resort.great peoplegreat stay. - CHECKIN - Upon checking in the gentlman who checked us in (check in is at 3, it was now nearly 5 pm due to flights) Would not give me the room number , I asked 3 times. Your comments and sugestions will be shared with all the appropriate areas in order to ensure they all have accurate information. When we went back to reception they told us that all the 2 bedroom rooms at The Bliss where with king beds only expect for 1 location but that was taken by other guests. Stacey M. Helpful? Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. Grand Luxxe 2 Bedroom Villa @ Vidanta Riviera Maya - Expedia They stated they "did not know what happened". We liked the big rooms and extra space and the pool on the Dear guest, We are glad you have decided to post a review as it is helpful to further enrich our performance and give other travelers a better idea of what to expect. First ever resort where no one would give us change. They told us to come back at a certain time to have it done. Kind regards, The Bliss Riviera Maya Management, Really enjoyed our stay at the Bliss. It was just that funky. Guests traveling with children appreciate . Where else can you find a company that wants to make there experience as perfect as possible. But it helps to have an idea of your own as to the kinds of things in the area that you would like to explore.The mayan can be frustrating because of it's size and staff's English, while decent, often misses the mark when explaining things. Vidanta Mayan Palace Playa del Carmen July 2023 NOT all inclusive And this is by far one of the biggest disappointment vacations we have ever had. And they do offer small resorts in other locations if you look them up. The staff was always very attentive to my needs. Like I said my mom had to talk to 6 different people to get things straightened out. Dont sacrifice a day of your vacation! Riviera Maya - Grand Mayan Carretera Cancun Tulum Km 62 Playa Del Carmen, Riviera Maya, 77710 Riviera Maya, Q.R., Mexico +1 877-418-2963. Credit: Barcelo Maya Palace. Rest assured that your comments will be taken into consideration as it helps us improve our facilities and services. Rooms: Upon walking in your room, you will be greeted with the fresh scent of Eau de mildew, due to the high humidity levels here the order is in the rooms and in the air vent systems, Im not too sure if theres anything they can do about that, but it is pretty strong. It's age is showing and the rooms are lacking any real luxury. So either get pesos before you arrive or resign yourself to tip in USD. Socialmediamanager1, Manager at Mayan Palace at Vidanta Riviera Maya, responded to this review. That being said, our room at The Bliss was great and our concierges, Sharon and Karina, were the best! this is not a cheap or all inclusive affordable option, it's a 4-5 star experience. We ate at Havana Moon, Greenbreak, and Tacobreak; the prices were less than we expected and the food was great. Zoom in to see updated info. # of dives. When you speak to one person, you have to basically talk to that person all the time because when you go back the next day, no one else knows what you are talking about. Very convenient. There is not much out there that can compare to what you get with Vidanta. I would recommend as a mid level resort without the all inclusive price, we also did not take the bait for sitting . If you decide not to buy, they start being very rude to you. Then they take you to another room to do the actual test. We are sorry to learn about the inconveniences experienced during your visit since we are always looking to surpass our clients expectations of genuine hospitality at all our resorts, by providing outstanding locations and service excellence; even when faced with contingencies as the ones described in your comment. The Grand Mayan Riviera Maya resort, spa and golf course is located just north of the city of Playa Del Carmen across the bay from the island of Cozumel and just south of Cancun. or call to make an a appointment. When we came back and met them at the location, they started taking pictures with a wedding party instead of us and told us we had to wait for their photos to be done before we could do our session. A hotel's guest rating is calculated using data provided under license by Tripadvisor. Almost worth it to do a full day. We ventured off the resort 4 separate times and it wasn't a hassle. And was not informed upon. The only pool that we were permitted to use was the very large main pool. Feel free to contact us at customerservice@mayanpalace.com if you would like to make direct contact with us about your experience. Explore over 1,000 acres of paradise, including more than 15 world-class bars and restaurants, a Nicklaus Design golf course, lavish spa services, and the best entertainment in the Yucatan, including the world-renowned Cirque du Soleil JOY, located on-site, as well as Jungala Aqua Experience, Mexico's premier outdoor park. make your way to the lobby then to your room. Being Palace owners who have been here several times, we felt the Palace is starting to show it's age. Playa del Carmen was nice and we had a good meal at a place on 5th Avenue. unfortunately, I will not be recommending this resort to family and friends. They have a system that ties uou up for most of the day. Upon reviews, we were hesitant but went in with an open mind. Taxes and fees that are shown are estimates only. So i traveled with backpacks at a resort because the thought of forgetting anything at all and having to walk back just bothered me. This is a huge resort, so there are shuttles to get you around where ever you need to go. Everything You Need To Know About Mayan Palace and Vidanta The Bliss at Vidanta Riviera Maya is a luxury resort offering air conditioning and a kitchenette in the rooms, and it is easy to stay connected during your stay as wifi is offered to guests. On our last day, my husband and I had set up a family photo shoot as it is our anniversary and we just adopted a child. The beds were very comfortable and the a/c worked wonderfully. This resort is located in Playa del Carmen. Looking to enjoy an event or a game while in town? It was a busy place but we didn't have any difficulty getting a palapa. The Grand Mayan resort - with upscale and spacious accommodations infused in native culture tradition - is located at the exclusive Riviera Maya, a short drive away from the town Playa del Carmen, where ferries to Cozumel Island are available. WHY are none of them at the front of the resort, WHY must I walk about 1/2 mile to find one to not know if it is coming or just left and what time next? I had high expectations as I had been to the Vidanta Resort in Nuevo Vallarta and it was incredible! Pools: I was expecting the pools to be a lot cooler than it was. The Vidanta organization and product, whether you want to admit it or not, is amazing. Yet we had a maid asking us when we were leaving. Again, everything can be charged to the room while there. Some areas you can walk, but overall you need a shuttle to get you everywhere. Ask stecte78 about Mayan Palace at Vidanta Riviera Maya, Ask chicagosandy2014 about Mayan Palace at Vidanta Riviera Maya, Ask Winston F about Mayan Palace at Vidanta Riviera Maya, Ask Miguel_AngelVV about Mayan Palace at Vidanta Riviera Maya, Ask Aalva107 about Mayan Palace at Vidanta Riviera Maya, Ask Randy-n-Linda2 about Mayan Palace at Vidanta Riviera Maya, Riviera Maya, up to 25% off! When we reviewed the bill, there is an automatic $300 pesos (about $15 US dollars) charge for their charity foundation they charge everyone. GIVE your staff help. There are a few areas that could use improvement. Depending on when you book your trip in the year, you are charged a certain price. Prices are the average nightly price provided by our partners and may not include all taxes and fees. You have to walk everywhere and we even had to walk in the rain because they do not deliver room service in the rain. With all good wishes,Mayan Palace Riviera Maya Management. The resort food is incredible, including the room service. More. The bracelet machine was not working and we spent a half hour trying to get them to work. THE bakery area near the omlett station was filled with bees, bees all over the bread and the fruit. You then take a shuttle to a "transfer station", which is an area that people take another shuttle to get to your actual building (hopefully). Blue Fish offers you a variety of dishes at your most convenient disposal. South Florida. We have finally upgraded to a Grand Luxxe and Grand Bliss for our family of 12. Vidanta Riviera Maya Paradisus, Playa del Carmen Iberostar Quetzal and Tucan Iberostar Paraiso Lindo, Cancun Dreams Tulum Resort and Spa Azul Fives Hotel by Karisma Hard Rock Resort Riviera Maya Hyatt Ziva Cancun Sandos Playacar Grand Palladium Costa Mujeres Grand Sirenis Riviera Maya Hotel Xcaret Mexico Hotel Riu Playacar Finest Playa Mujeres Evenings we spent at Salum, where there are many restaurants. We booked through our timeshare/RCI and stayed at The Bliss. This is the version of our website addressed to speakers of English in the United States. Welcome to The Bliss at Vidanta Riviera Maya, your Playa del Carmen "home away from home." The Bliss at Vidanta Riviera Maya aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year. There are also wooden bridges/paths all throughout the resort and you can technically walk to anywhere on the resort using those paths, but after a long day at. Even if it is an all inclusive resort, they should have these materials in the rooms available as not all guests are all inclusive. You can wait for shuttles, but the waits are long and sporadic. 0 out of 0 reviews" ". The rooms are very beautiful, we have no a two bedroom unit, however we did go three days without housekeeping, when I mentioned it to them, they said its because we put a do not disturb sign on our doors and we never did, if you do like your rooms clean, make sure you let them know otherwise, they will blame you, at least that was our experience, otherwise, they were very nice about it. As you are travelling to Puerto Morelos, you should grab this opportunity and experience the world-class service at Iberostar Paraiso Beach. I have stayed in plenty of high humidity resorts in the past and never experienced the odor. We have finally upgraded to a Grand Luxxe and Grand Bliss for our family of 12. Don't miss out on this fun-filled vacation experience. You have to set up your time for your entire family. At other resorts i have had to show my passport and tada. change. Part of our group had already checked in prior to our arrival. We are so glad to know your vacation has been an incredible experience with us, and you really enjoy this Paradise. Be aware before you book! Does The Bliss at Vidanta Riviera Maya have an airport shuttle? With the time it takes for a shuttle around the resort plus the taxi, you are looking at 3+ hours. Welcome to the world of Vidanta, a collection of lavish resorts and various curated vacation experiences located throughout Mexico's most beautiful landscapes. We do not want an all inclusive. They had to deactivate our other groups bracelets in order to activate ours and then do everyones at the same time again. The appetizer came out with the entrees and the beers showed up long after both. A vacation at Vidanta Riviera Maya is an experience like no other. Most people fail to tell you they get 10% off their bill for doing the tour and pitch, but also, that's how they get their cash flow for the business. - THE GYM- must make reservations although NO ONE is in it. We were asked to do the free breakfast, (timeshare speal ) but told them we werent interested, and never hear back. Is parking available at The Bliss at Vidanta Riviera Maya? Our room had these small flying ants/bugs throughout it. The resort features room service. Review tags are currently only available for English language reviews. You will have to walk to the shuttle station, then wait for a shuttle. The pool staff was beyond attentive and friendly. Dont be scamed into buying from venders in Playa Del Carmen. 1 bedroom at Acupulco 350.00. The beach is well groomed and the main pool is one of the biggest. Suites at Mayan Palace Vidanta Resort Riviera Maya - Booking.com If we want out of our original contract, we can simply call mayan member services and they will send the paperwork. So much so that i had to pay a taxi driver to the airport $20 because he conviniently didnt have change for a 20, when a cab ride was $8. 14 Best All-Inclusive Resorts in Riviera Maya - Trips To Discover The Vidanta organization and product, whether you want to admit it or not, is amazing. It is too much at once. The maids were the most nice and helpful lady's I've ever encountered in hotels of this kind. Swam with dolphins at Isla Mujeres but would recommend only for really good swimmers, the tide from the ocean made the event somewhat difficult. When checking in they request that you put a hold on your card for room charges, this is not mandatory but they do push hard for this. 35 min drive We are very sorry to learn that our concept was different from what you expected. There are several markets within a short cab ride and the resort offers shuttle serive to one of them, NOPE.
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