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Thanks!!!. However if you prefer working with an older version and as a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. It displays this message: "there was an issue with the activation certificate." click back if you do it manually and re-enter the activation certificate. Does Nitro Support respond to every post on Community Forum? Why do I get purchase information from Cleverbridge, not Nitro? are trademarks and/or registered trademarks, of Nitro Software, Inc. or its affiliates in the United States and/or other countries. Various trademarks held by their respective owners. If you choose to upgrade to Nitro PDF Pro 12, please visit our downloads page and install Nitro PDF Pro 12.16.9.574. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portaland enter your Nitro Pro 11serial number: https://www.gonitro.com/pro/upgrade. I put the key, then pasted the code on the website, copied the code once the tab showed activated, pasted it on the app, and still not working. : What version of Nitro Pro did you install? Enter the serial number then click the Activate button. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features. get this when i check the key Reymund Oyong Official Nitronaut 2.7k Official Nitronaut Posted 7 hours ago Greetings @Curt Bennett Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. How do I know that there is an update available? https://kb.gonitro.com/knowledgebase/#/search/screen/000004108, http://install.nitropdf.com/professional_105914/en/burn/nitro_pro10_ba_x64.msi, http://install.nitropdf.com/professional_105914/en/burn/nitro_pro10_ba_x86.msi, https://kb.gonitro.com/knowledgebase/#/search/64/000003790. I have a serial key I'm trying to activate for one of my employees. b. michael schofield. Reinstalled Nitro Pro. The only official place to purchase Nitros award-winning software is directly through Nitros pricing page. Various trademarks held by their respective owners. Trouble Activating Nitro PRO 12 - Activation/Installation - Nitro To check which version is installed on the computer . Read more. Various trademarks held by their respective owners. I can send in more information as needed just please respond as soon as possible!!! Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. This is often the best way to handle the ensuing stability issues. To fully replace my previous PDF software To use in addition to another PDF software I just wanted to try it out None of the above 3. 2. Nitro PDF Pro User Guide | Nitro To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. x64 https://downloads.gonitro.com/professional_13.58.0.1180/es/retail/nitro_pro13_ba_x64.msi, To know if you have 32-bit or 64-bit Windows system, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq. How to Edit PDF files - Table of Contents, Split pages in a PDF file - Table of Contents, When the Support Tools dialog opens, click the, Select a location for the Support Tools file, and click, Submit the Support Tools .zip file along with your question or problem report. Thank you for choosing Nitro and I hope this helps! "The serial number entered does not exist.". Maximize your investment with informative articles about specific Nitro features, products, and more. How do I access the Community Forum and whats the difference between the Forum and Knowledge Base? 2020 Nitro Software - All rights reserved. You need to be a member in order to leave a comment. Gary AyersNovember 18, 2019 in Activation/Installation. Here are the available support options: The following resources are available to all Nitro customers: Depending on your license type, there are two different ways to activate Nitro PDF Pro: All online orders of Nitro PDF Pro are conducted by our online reseller Cleverbridge, Inc. Payment processing and order fulfillment are done by Cleverbridge, Inc., 350 N Clark, Suite 700, Chicago, IL 60654, United States. I will download and run the clean up utility and reboot. If you're an individual user, you will have an option to either upgrade to Nitro PDF Pro 12 free of charge, or to upgrade to Nitro PDF Pro 13 for a discounted price. Powered by Invision Community. Should you wish to post something, you will need to sign up for a Community account or sign in to your existing account. Nitro, the Nitro logo, Nitro Pro, and Nitro Sign are trademarks and/or registered trademarks, of Nitro Software, Inc. or its affiliates in the United States and/or other countries. For more info about Nitro print to pdf not working, please refer to Nitro PDF Printing Issues. are trademarks and/or registered trademarks, of Nitro Software, Inc. or its affiliates in the United States and/or other countries. Trusted PDF & eSign software for all industries Secure, compliant, and affordable PDF & eSign solutions with integrated identity check for signatures. Steve ThaoAugust 11, 2021 in Activation/Installation. What do I do if License Portal doesnt fix my activation issue? I have a Nitro Pro 12 serial number and the version I am running is 12.16.3.574. Are there other ways to purchase Nitro online? To know if you have 32-bit or 64-bit Windows system, please refer to this article: a. Right-click the link you're trying to download, and select "Save link as". https://kb.gonitro.com/knowledgebase#/search/stamps/000004509, https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads, https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi, https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi, https://downloads.gonitro.com/professional_13.58.0.1180/es/retail/nitro_pro13_ba_x86.msi, https://downloads.gonitro.com/professional_13.58.0.1180/es/retail/nitro_pro13_ba_x64.msi, https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq. It displays this message:"there was an issue with the activation certificate." My license search indicates: Serial Number-xxx, Version-13,Status-Active, Number of Activations-0, Number of Activations Allowed-2. Thus, any License provisioned for Nitro PDF Pro on Windows cannot be used on MacOS and vice versa. ". After rebooting, download and install the latest version of Visual Studio (vc_redist.x64.exe & vc_redist.x86.exe) then reboot again your machine. Various trademarks held by their respective owners. Fixed! Various trademarks held by their respective owners. Various trademarks held by their respective owners. Why do I get purchase information from Cleverbridge, not Nitro? Various trademarks held by their respective owners. If you choose to upgrade to Nitro PDF Pro 13, please visit our site and we will provide you with your new serial number. Powered by Invision Community. Allain Umailin. All posts are monitored by our Support staff, who aim to respond to as many posts as possible. Secure PDF software with edit, convert, combine, encryption, OCR and more easy-to-use features. Nitro PDF Plugin Not Working? Solved! - iSkysoft PDF Editor x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi I switched computers (my old one died). Step 1. Various trademarks held by their respective owners. Nitro, the Nitro logo, Nitro Productivity Platform, Nitro PDF Pro, Nitro Sign, and Nitro Analytics. click back if you do it manually and re-enter the activation certificate. PDF and eSignature User Guides and Information | Nitro No credit card, no fine print. are trademarks and/or registered trademarks, of Nitro Software, Inc. or its affiliates in the United States and/or other countries. Can I install and use Nitro PDF Pro on Mac? If youre a Business or Enterprise customer, please contact your Account Executive or our Support team directly. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine. PDF + eSign for business with real-time analytics and software integrations. Nitro Help ; Nitro Pro ; Activation/Installation ; Manual Activation Not Working, Can't Get Activated Certificate Manual Activity Doesn Working, Can't Geting Capitalization Certificate. Once you purchase, you will receive a serial number that allows you to activate Nitro PDF Pro on your device. Thank you for reaching out to us through our Community Forums! https://kb.gonitro.com/knowledgebase#/search/online/000004464, https://kb.gonitro.com/knowledgebase#/search/64/000003790, https://www.gonitro.com/support/sunset-policy, https://www.gonitro.com/nps/product-details/release-notes, http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi, http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi. Nitro, the Nitro logo, Nitro Pro, and Nitro Sign are trademarks and/or registered trademarks, of Nitro Software, Inc. or its affiliates in the United States and/or other countries. The only way to type is obviously through someone's else question. Import a File You Want to Print to PDF You simply click the ' Open File ' button to import the file you want to print to PDF. Nitro, the Nitro logo, Nitro Pro, and Nitro Sign are trademarks and/or registered trademarks, of Nitro Software, Inc. or its affiliates in the United States and/or other countries. Click here to go back to the main Nitro Support page. I thank you as if the problem has been solved. The support SLA for Business accounts is a 4-hour first-response time via email (phone support is not included). Customers who have purchased a subscription to either VIP Access or, separately, Product Upgrades, will have ongoing access to product upgrades for one year after the date of purchase. 2020 Nitro Software - All rights reserved. x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi, Spanish: Then, when I tried the licensing portal and deactivating my Serial # there, it gave me this error: "licenses.gonitro.com says 'Sorry, You may only deactivate 0 devices.' Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004509, 2. We have solutions. c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Go to the Nitro PDF site and click the " Try for Free " button. It's a shame because Nitro Pro is a great program. Once you click Deactivate, you can activate your license immediately by entering the below serial number into Nitro Pro. After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number / loading the attached license-file '' through 'Load from file' button (do not copy/paste the license file name). Activate Nitro PDF Pro . Forms Calculate Field Data Nitro Pro supports field calculations using several methods. What is the difference between Nitro PDF Pro and a trial of Nitro PDF Pro? x32 http://install.nitropdf.com/professional_105914/en/burn/nitro_pro10_ba_x86.msi, If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790. To access the Preferences for Nitro PDF Creator: 49 The Nitro PDF Creator Printing Preferences dialog 49 Nitro PDF Creator 49 . 2. Not looking for help with Nitro activation? Do I need a credit card to start? So, here is the step-by-step guide on downloading Nitro PDF on your PC. What is the refund policy for Nitro PDF Pro? Could do nothing to get my Serial # to work and be activated even though Cleverbridge has informed me that my account (with this Serial #) is still valid and active. This upgrade can be run on top of your already installed license of Nitro PDF Pro. ", So my Serial # didnt Deactivate, because when I tried to Activate in Nitro Pro once again, I still received the same error. We have solutions. Thank you very much for your interest and support. Check out answers to our most frequently asked questions. By I can do nothing further. We then activate it using your serial number. Get 20% off PDF Pro by July 31st and experience accessible, professional PDFs. For better case handling, please reply to my email through the support case. Various trademarks held by their respective owners. Really, let's leave it at that. Upgrades Upgrade to the newest major release of Nitro and enjoy the best features and updates we have to offer. PDF Pro for Windows; PDF Pro for iOS; . I have Nitro Pro 13. Kindr regards, However if you prefer working with an older version, please note that our Activation Portal can only make deactivations, not activation. . Looking for support for Nitro Sign Premium (formerly Connective)? Get two weeks of Nitro PDF Pro or Sign free. c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. I'm sorry for the work I've given you, but I'm in a hurry to keep bothering you. Thank you for choosing Nitro and I hope this helps. After installation, Nitro PDF Pro will automatically be in trial mode. How can I get it attached to my (this) post?? It is not working. We can help you solve the problem in just a few clicks. Frequently Asked Questions | Nitro English: 447 Sutter St, STE 405 #1015 | San Francisco, CA 94108, USA, 2023 Nitro Software, Inc. All rights reserved. Thanks again. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. Followers 1. Posted April 5, 2022 I too am experiencing the same issue. To continue using Nitro Pro after the trial period has expired, it is necessary to purchase a license that must be activated on your computer. Were an eSign leader again in GigaOm Analysts Radar Report 2023! You may also update to Nitro Pro 12.16 using below direct installers: x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi Kindly provide the following so we could effectively troubleshoot your activation issue: 1. Nitro, the Nitro logo, Nitro Productivity Platform, Nitro PDF Pro, Nitro Sign, and Nitro Analytics. Nitro VIP Access (formerly known as Software Assurance) was an annual subscription that enables you to maximize your investment in Nitro PDF Pro. By Hello Allain, Once that build is installed, you should be able to activate using your current version 12 serial number. Thank you for reaching out to us through our Community Forums! "Please Contact Support" only leads to this forum. The Nitro PDF plugins come as Nitro Pro, Nitro Cloud or Nitro Reader. Sign up for a new account in our community. Is Nitro PDF Pro available on MacOS and/or iOS? 3. 2020 Nitro Software - All rights reserved. Registering for the free trial is the preferable way of getting started with it. Please clear all your downloads folder or delete all downloaded Nitro installers. I am using the right serial for Nitro 2. Nitro PDF Installation & Activation Tutorial - YouTube Issue with the Activation Certificate - Nitro Community Forums The installation and activation processes went fine. You need to be a member in order to leave a comment. It's easy! Sign up for a new account in our community. By using this site, you agree to our Terms of Use. I also tried the "Automatic" and "Automatic (delayed start)" options, and the application did not open either. After installation make sure, Nitro PDF isn't running "Close / exit if running". 447 Sutter St, STE 405 #1015 | San Francisco, CA 94108, USA, 2023 Nitro Software, Inc. All rights reserved. Press the caret button and select "Keep". No, product features are never locked in your free trial period with Nitro. 6. Im having the same issue as the other people above. Hello @Sergei Zibarov, working now. By Curt Bennett Thursday at 07:47 PM in Activation/Installation Share Followers 1 Curt Bennett User 1 Posted Thursday at 07:47 PM get "This Serial Number does not exist." when i paste in the key to activate. Activation ensures that you have bought a genuine Nitro product by linking the software license to the computer on which it is installed. If you are not logged in, log into your Nitro account to complete the activation. Nitro Pro Uninstall Survey - SurveyMonkey Now you must select one from PDF and eSign tools depending on your use case. To activate Nitro Pro: 7 Subscription: 7 Automatic, or online, activation: 7 . -Nitro Pro build (format is 10.X.X.X, e.g. After checking your account records, we can see you already submitted a support ticket for the same concern and I already replied with steps to perform to address this activation issue. I put the key, then pasted the code on the website, copied the code once the tab showed activated, pasted it on the app, and still not working. Says 0 activations of 2 but still cannot activate. This is because our activation servers no longer support older versions of Nitro PDF Pro, so your software needs to be updated to Nitro PDF Pro 13 or to the latest build of Nitro PDF Pro 12. 2021 Nitro Software, Inc. All rights reserved. 2020 Nitro Software - All rights reserved. Download and install Nitro PDF Pro 13.58 using the below offline MSI packages: English: Explore Nitro Productivity Platform today. However, when I try to Deactivate, I get an error message "licenses.gonitro.com says 'Sorry, you may only deactivate 0 devices." I have uninstalled the Nitro program, cleaned the Windows registry, and then performed all the instructions you told me, but everything remains the same: when I double left click on the PDF file, the file does not open and my PC crashes. Download your Nitro Pro 10using these offline link/s: x64 http://install.nitropdf.com/professional_105914/en/burn/nitro_pro10_ba_x64.msi There is currently no activated Devices according to the Find License bscreen. 2020 Nitro Software - All rights reserved. Powered by Invision Community. Turn Off Internet Connection (Recommended but optional) install "nitro_pro13_x64" Or "nitro_pro13_x86" Setup.exe "Provided". We do not offer phone support at this time, as we find that communicating via email expedites troubleshooting by providing a more efficient way to share files and screenshots. Thank you again. Regards. Share Cleverbridge has confirmed that my account and Serial # arestill active and confirmed that the Serial # I had in my records is the correct one. Get started free Plans & pricing Customers around the world count on Nitro 99% Customer satisfaction rating 67% Fortune 500 are customers 694% Return on investment* So my Serial # didnt Deactivate, because when I tried to Activate in Nitro Pro once again, I still received the same error "The serial number entered does not exist." Please advise. I don't know if a Windows update is related to this problem, but I don't want to bother you anymore. It's the same link as the License Portal that you have on the website. Get started with Nitro PDF Pro and Nitro Sign basics and how to use everything. Please just let me send my serial number in private so it can be activated without an activation certificate. Visual Studio 2015, 2017, 2019, and 2022 all share the same redistributable files:https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads. Should you have more licenses, please log a ticket with our support Team. Not looking for help with Nitro activation? You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. The product has been deemed defective by our technical Support Team. To activate, launch Nitro PDF Pro 13 then go to the Help tab > About Nitro Pro > Activate. By It is saying the key has been used however on the license page it says that. You need to be a member in order to leave a comment. Nitro, the Nitro logo, Nitro Productivity Platform, Nitro PDF Pro, Nitro Sign, and Nitro Analytics. How to Work with Forms in a PDF | Nitro With that, support for the discontinued versions are no longer available. Instead, a Computer ID of all '0's was generated. Thank you so muchAllain Umailin. https://www.gonitro.com/nps/product-details/downloads. Customer Support had no further instruction to give, other than contacting Tech Support. If you still encounter an error please contact support. Nitro PDF Plugin Not Working? are trademarks and/or registered trademarks, of Nitro Software, Inc. or its affiliates in the United States and/or other countries. Solution 1: The problem is often with too many useless references in the registry, and you can get rid of this problem by fixing your broken registry entries while removing the useless ones. View and Navigate PDF Files Batch Processing PDF Files Repetitive tasks involving one or several documents can be automated with the Batch Processing tool. All copies that are available on eBay (or similar marketplaces) are pirated and unsupported and are likely to contain trojan horses and viruses. Activating Nitro Pro | Nitro Here is the license number:23460x-xxxxxx-xxxxxx. Manual Activation Not Working, Can't Get Activation Certificate. 2.5k Official Nitronaut Posted August 12, 2021 Hi @Steve Thao, Thank you for reaching out to us through our Community Forums! 2. I'm afraidn to deactivate my license & reactivate since several people are clearly having issues reactivating. Please note that Nitro Software does not sell its products on online marketplaces, such as eBay. I upgraded but now my serial number won't activate v14. Please send me the serial number you are trying to use so I can check. I have checked your account and I can see you were able to activate your Nitro Pro 13 yesterday. I noticed one thing: in the Control Panel, it appears that Nitro is installed, but in the Windows "Services" application, Nitro does not appear. Thank you for reaching out to us through our Community Forums!